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SOUND SLOTH POLICIES

How we handle your data and products.

Terms of Service

TERMS OF SERVICE

These Terms of Service govern your use of the SoundSloth website, software, and products. By accessing or using SoundSloth products or services, you agree to these Terms.

If you do not agree with these Terms, do not use SoundSloth products or services.

 

 

DEFINITIONS

SoundSloth refers to the SoundSloth brand, website, software, and related services.

User refers to any individual or entity using SoundSloth products or services.

 

 

LICENSE GRANT

When you purchase or download a SoundSloth plugin, you are granted a non-exclusive, non-transferable license to use the software.

You may:

 

  • Install SoundSloth plugins on multiple personal computers that you own

  • Use SoundSloth plugins in both commercial and non-commercial projects

 

You may not:

 

  • Redistribute, resell, sublicense, or share the software

  • Share access to downloads or accounts

  • Reverse engineer, decompile, or modify the software

  • Use the software in any unlawful manner

 

 

 

OWNERSHIP

All SoundSloth software, code, graphics, designs, audio algorithms, trademarks, and website content remain the exclusive property of SoundSloth.

Purchasing or downloading a product does not transfer ownership of the software.

 

 

UPDATES AND CHANGES

SoundSloth may provide updates, bug fixes, or improvements at its discretion. SoundSloth is not obligated to provide future updates or new features.

 

 

COMPATIBILITY

SoundSloth aims to support major operating systems and digital audio workstations. However, compatibility with all systems, versions, or configurations cannot be guaranteed.

It is the user’s responsibility to verify system requirements before purchase or installation.

 

 

REFUNDS

SoundSloth products are digital goods. All sales are generally final.

Refunds may be considered if a product does not function as advertised and the issue cannot be resolved by support. Refund requests must be made within 14 days of purchase.

 

 

LIMITATION OF LIABILITY

SoundSloth is not responsible for any damages resulting from the use or inability to use the software. This includes, but is not limited to, loss of data, loss of profits, business interruption, or project corruption.

SoundSloth software is provided “as is” without warranties of any kind.

 

 

TERMINATION

SoundSloth reserves the right to suspend or terminate access to products or services if these Terms are violated.

 

 

USER RESPONSIBILITIES

You are responsible for maintaining the security of your account and ensuring that your use of SoundSloth products complies with these Terms and applicable laws.

 

 

CHANGES TO THESE TERMS

SoundSloth may update these Terms of Service from time to time. Updated terms will be posted on the SoundSloth website. Continued use of the products or services constitutes acceptance of the updated Terms.

 

 

GOVERNING LAW

These Terms are governed by applicable laws based on the user’s location, unless otherwise required by law.

 

 

CONTACT INFORMATION

If you have questions about these Terms of Service, contact:

support@sound-sloth.com

SoundSloth respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how SoundSloth collects, uses, and protects your data when you visit the SoundSloth website or use SoundSloth products.

By using the SoundSloth website or products, you agree to the collection and use of information as described in this policy.

 

 

INFORMATION WE COLLECT

SoundSloth may collect personal information that you provide directly, such as your name, email address, account details, purchase history, and any messages you send to support.

SoundSloth may also collect information automatically when you visit the website, including IP address, browser type, device information, pages visited, and general usage data. This information is collected through standard website technologies such as cookies and analytics tools.

 

 

HOW WE USE YOUR INFORMATION

SoundSloth uses your information to provide and maintain its products and services, process purchases, manage downloads and updates, respond to support requests, and improve the quality and performance of its website and plugins.

SoundSloth may also use your email address to send important service-related messages such as account notifications, updates, or technical information.

SoundSloth does not sell, rent, or trade your personal data.

 

 

COOKIES

SoundSloth uses cookies to improve website functionality and understand how the website is used. Cookies help remember preferences and provide a better user experience.

You can disable cookies in your browser settings at any time. Disabling cookies may affect some parts of the website.

 

 

THIRD PARTY SERVICES

SoundSloth may use trusted third-party services for payment processing, website analytics, and email delivery. These services only receive the information necessary to perform their functions and are required to protect your data in accordance with applicable laws.

 

 

DATA SECURITY

SoundSloth takes reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and SoundSloth cannot guarantee absolute security.

 

 

DATA RETENTION

SoundSloth retains personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

 

 

YOUR RIGHTS

Depending on your location, you may have the right to request access to your personal data, request corrections, request deletion, or withdraw consent where applicable.

To exercise these rights, contact SoundSloth at support@sound-sloth.com.

 

 

CHANGES TO THIS POLICY

SoundSloth may update this Privacy Policy from time to time. Any changes will be posted on the SoundSloth website. Continued use of the website or products after changes are made constitutes acceptance of the updated policy.

 

 

CONTACT INFORMATION

If you have questions about this Privacy Policy or how your data is handled, please contact:

support@sound-sloth.com

This Return and Refund Policy applies to all SoundSloth products.

By purchasing or downloading SoundSloth products, you agree to the terms described below.

 

 

DIGITAL PRODUCTS

All SoundSloth products are delivered as digital downloads.

Because digital products are delivered instantly and cannot be returned, all sales are generally final.

 

 

ELIGIBLE REFUNDS

A refund may be considered if:

 

  • The product does not function as advertised

  • A technical issue prevents proper use of the product

  • The issue cannot be resolved by SoundSloth support

 

Refund requests must be submitted within 14 days of purchase.

 

 

NON-ELIGIBLE REFUNDS

Refunds will not be issued for:

 

  • Change of mind

  • Lack of use

  • Incompatibility with unsupported systems or DAWs

  • Failure to meet system requirements

  • User error or misuse

  • Requests made after 14 days from purchase

 

 

 

HOW TO REQUEST A REFUND

To request a refund, contact SoundSloth support at:

support@sound-sloth.com

Please include:

 

  • Order number or proof of purchase

  • Product name

  • Reason for the refund request

 

 

 

REVIEW PROCESS

All refund requests are reviewed on a case-by-case basis.

SoundSloth reserves the right to deny refund requests that do not meet the criteria outlined in this policy.

 

 

ABUSE PREVENTION

Repeated refund requests or abuse of the refund system may result in denial of future refunds or suspension of access to SoundSloth products.

 

 

CHANGES TO THIS POLICY

SoundSloth may update this Return and Refund Policy at any time. Changes will be posted on the SoundSloth website.

 

 

CONTACT INFORMATION

If you have questions about this policy, contact:

support@sound-sloth.com